Phone: + 44 (0) 1326 378848
Fax: + 44 (0) 1326 378848
Email: sales@ice.hpv.co.uk
 
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Buyers Guide - How to Order
 
Direct or through a dealer?
Buying through a Dealer
Buying direct from ICE
Direct sales within the UK
Direct sales outside the UK to EEC countries
Direct sales outside the EEC (USA and the rest of the world)

 

Direct or through a dealer?
You can buy your Trike direct from us here at ICE or you can buy through a dealer near you if you wish. We only have a realtively small network of dealers chosen because they are not only cycle shops but they are genuine recumbent enthusiasts just like us. Not everyone will be able or willing to travel to a dealer to purchase a Trike so in that case, we are happy to deal with you direct. We have lots of experience of shipping trikes all over the world.
We do ask that if customers have been to see a dealer for a test ride or have been given extensive time and help from that dealer then they should support that dealer by buying from them.

Buying through a Dealer
If you are close to one of our dealers then go along and take a test ride. We do have a range of machines and of course, not all dealers will have the model you may be looking for. However, you will be able to see the quality of the workmanship and get the feel of how their demonstration machines ride. Most dealers will also have experience of other models in our range which they will have previously sold to other customers and so can give you their opinion of which Trice would best suit your needs.
Ensure that you tell the dealer exactly which model and accessories you want when you order. They will then be able to confirm the price and delivery date by relaying that order to us. Please be aware that the price a dealer charges you can include the costs for any special modifications you have asked the dealer to do and labour costs for assembling and final adjustment to fit you.

Buying direct from ICE
If you prefer, you can buy direct from us. Our web site is kept up to date so once you have decided which trike and options you want, just contact us, place an order and we will confirm your order and shipping date.

Direct sales within the UK
You are welcome to visit us at our premises in Falmouth, Cornwall, England. We have a full fleet of machines available for test rides. Cornwall is a popular tourist destination and some people call in on us whilst they are down here on holiday. The countryside around us is very pleasant though rather hilly! It makes a great place to test out just how good our trikes are up and down hills. We have a large tarmac area around our workshops free from road traffic so it is ideal for anyone new to recumbent riding and trikes. You will very quickly get the feel of the machines and you can take a longer ride down to the beach just a mile or two away (and down a nice big hill!). Please phone or e-mail first if you intend to call in, that way we can make sure the model you are most interested in is ready to test.

You can also see us at some of the major cycle events where we take our show and demonstration fleet. Occasionally customers will be close to current owners and often it is possible to arrange a meeting - most owners are very happy to share their experiences of buying and riding a Trike supplied by us.

Pricing
Prices for sales within the UK are as shown in this web site including VAT.
Ordering
Orders can be made by printing the .pdf order form and posting, faxing or e-mailing to us. You can also simply call us on the phone and we will take down the details if you prefer. All orders received are confirmed in writing by us using e-mail or post whichever you like.

Payment Methods
You can pay by cheque, bank transfer or credit card. Payment is requested just before we ship your trike. If you wish to pay by cheque then we ask for that to reach us approx. 5 working days before the trike is due to be shipped.

Cheques should be made payable to ICE Ltd, please contact us for our bank details if you wish to pay by bank transfer.

Delivery date
We aim to ship all orders from stock where possible. Sometimes during the busy months we may have a delay but we will confirm the ship date with you. We are always happy to let you know the current stock situation before ordering if you simply call or e-mail with your request.

Shipping cost
Shipping cost is included in the listed price for all complete Trice.

Shipping Method
In the UK, we use a 24hr next day service. This does not include weekend deliveries. We need your full address, post code and contact telephone number. You will need to be at the delivery address (or arrange for someone to be available) during normal working hours on the delivery day. The Trice will arrive sealed in a LARGE box or boxes 28.3" x 16.2" x 27.2" (72cm x 41cm x 69cm) each.

Assembly - what's involved
For UK shipments you will first need to unpack the trike from the box. A space to work in and having the trike up on a table or stands will make things more comfortable.

To get the full details of what is involved in assembling your trike, please down load the manual . If you are used to doing your own cycle maintenance then you will have no trouble assembling the trike. Please do not be put off by the level of detail in the manual, taken one step at a time assembly is straight forward and it gives you the chance to get to know your trike.

Direct sales outside the UK to EEC countries
If you live within the EEC, you are welcome to buy direct from ICE. Occasionally customers will be close to current owners and it is possible to arrange a meeting - most owners are very happy to share their experiences of buying and riding a Trike supplied by us.

Pricing
Prices for sales within the EEC are as shown in this web site in UK Pounds (GBP) including VAT.
Customers in the EEC will be charged in GBP.
Ordering
Orders can be made by printing the .pdf order form and posting, faxing or e-mailing to us. You can also simply call us on the phone and we will take down the details if you prefer. All orders received are confirmed in writing by us using e-mail or post whichever you like.

Payment Methods
You can pay by bank transfer or credit card. Full payment is requested just before we ship your trike.

Please contact us for our bank details if you wish to pay by bank transfer.

Delivery date
We aim to ship all orders from stock where possible. Sometimes during the busy months we may have a delay but we will confirm the ship date with you. We are always happy to let you know the current stock situation before ordering if you simple call or e-mail with your request.

Shipping cost
Shipping cost is included in the listed price for all complete Trice.

Shipping Method
For shipments outside of the UK into the EEC, we use UPS standard service. This does not include weekend deliveries. We need your full address, post code and contact telephone number. The Trike will arrive sealed in a LARGE box 28.3" x 16.2" x 27.2" (72cm x 41cm x 69cm).

Assembly - what's involved
To get the full details of what is involved in assembling your trike, please down load the manual . If you are used to doing your own cycle maintenance then you will have no trouble assembling the trike. Please do not be put off by the level of detail in the manual, taken one step at a time assembly is straight forward and it gives you the chance to get to know your trike. If you do not consider yourself to be reasonably familiar with cycle maintenance then we suggest you may like to have a good local cycle shop help you with the final setting up of the trike.


Direct sales outside the EEC (USA and the rest of the world)
Full details of our range are given in this web site and you will be able to read owners reports and see owners pictures on the Reference pages.
Occasionally customers will be close to current owners and it is possible to arrange a meeting - most owners are very happy to share their experiences of buying and riding a trike supplied by us.

Pricing
Prices for sales outside the EEC are as shown in this web site in UK Pounds (GBP) ex VAT. VAT is an EEC sales tax and does not apply on export sales outside of the EEC to the rest of the world including the USA.
Customers will be charged in GBP.
Ordering
Orders can be made by printing the .pdf order form and posting, faxing or e-mailing to us. You can also simply call us on the phone and we will take down the details if you prefer. All orders received are confirmed in writing by us using e-mail or post whichever you like.

Payment Methods
You can pay by bank transfer or credit card. Full payment is requested just before we ship your trike.

Please contact us for our bank details if you wish to pay by bank transfer.

Delivery date
We aim to ship all orders from stock where possible. Sometimes during the busy months we may have a delay but we will confirm the ship date with you. We are always happy to let you know the current stock situation before ordering if you simple call or e-mail with your request.

Shipping cost
Shipping to the USA is included in the price. Please check with us for shipping costs to all other areas. When the trike passes through the US customs we direct the import duty back to our UPS account and so you do not pay those taxes. Please check with us for duties and taxes to other countries.

For shipments outside of the EEC we use UPS Expedited service. This does not include weekend deliveries. We need your full address, post code and contact telephone number. The Trike will arrive sealed in a LARGE box 28.3" x 16.2" x 27.2" (72cm x 41cm x 69cm). This is a fully traceable door to door service and all customs will be cleared for you. When we ship your trike we will notify you of the UPS tracking numbers and you will be able to track the parcels online at each stage of the journey to your door. For example, the Journey time is normally approx. 4-5 working days door to door for destinations in the USA.

Assembly - what's involved
To get the full details of what is involved in assembling your trike, please down load the manual . If you are used to doing your own cycle maintenance then you will have no trouble assembling the trike. Please do not be put off by the level of detail in the manual, taken one step at a time assembly is straight forward and it gives you the chance to get to know your trike.
If you do not consider yourself to be reasonably familiar with cycle maintenance then we suggest you may like to have a good local cycle shop help you with the final setting up of the trike.

 
Inspired Cycle Engineering Ltd, Unit 9 Spencer Carter Works, Tregoniggie Ind. Est., Bickland Water Road, Falmouth, Cornwall, TR11 4SN